Corporate Responsibility

Q-Park stands for quality. Quality in parking. Quality is the philosophy with which we fulfil our customers’ wishes and requirements. Quality is also the foundation upon which Q-Park enters into negotiations with public and private clients. And quality is the basic premise of Q-Park’s social responsibility and duty of care.

Q-Park’s comprehensive international policy is centred around health, well-being and safety themes and is based on five main points:

The economic, ecological and societal effects in the short and long terms.
Explicit integration, implementation and strategic suitability in all facets of the organisation.
International consistency and applicability.
The relevance for and motivation of stakeholders.
Direct and indirect stimulation of preferred behaviour of the parking public.

With the starting point of the Q-Park mission – Enhance quality of life by providing safe and clean parking facilities at strategic locations, which we build on the pillars of speed, convenience, reliability and hospitality – it goes without saying that Q-Park’s social responsibility is mainly expressed in and around parking facilities.

Some examples:

The ‘Customer Health & Safety’ programme will increase the current availability of clean toilets, AEDs (Automated External Defibrillators) and jump leads in the 400 strategically defined parking facilities from 60% to 85% by the end of 2009.

The programme also includes:

Performance measurements and efficiency improvements of current surveillance methods (parking host’s surveillance round, security cameras, intercom installation and international control room – Q-Park Control Room (QCR).

Application, maintenance and performance measurements of modern safety standards including:
- dry and non-slip floors.
- air filtering and fire prevention.
- employees with in-house emergency, first aid and AED certificates.
- continuous CO detection with warning and evacuation systems.
Easy and ‘cash-free’ payment, if applicable in combination with a train ticket or season ticket.

Q-Park’s duty of care focuses on the health and safety of employees, customers and those living in the vicinity of our strategic parking facilities. With this policy we endeavour to improve the living environment, the economy and the mobility in the communities where we are active, through dialogue and cooperation.

Some examples:

The ‘Community Health & Well-being’ programme includes:

Effective and efficient Public Private Partnership (PPP) constructions where the capital required for parking solutions is made available, as part of a comprehensive mobility and parking policy. This means that a community can deploy its resources to meet other social needs.
Fair parking fee policy, as part of a ‘Total Concept’ solution, designed to evenly distribute parking between the city centre and the periphery, for example:
- define city zones with differentiated parking fees.
- increase parking fees in proportion to the appeal of a destination; for example parking in the city centre is consistently more expensive than parking facilities 500 metres further away.
Park + Ride (P+R) facilities and P+R variants, such as Park + Cycle, Park + Walk:
- sufficient parking spaces for those using alternative modes of transport.
- easy access by car and direct walking route to alternative modes of transport.
- security for the car and the customer, also in the evenings.
Collaboration with urban planners, policy makers, administrators and the like in order to:
- create the ideal parking location in the public space.
- intelligently combine parking facilities and parking fee structure in urban areas.
- reliable Parking Route Information Systems (PRIS).
- comprehensible accessibility profiles in combination with alternative modes of transport.

HRM

The ‘Q-Parker Health & Safety’ programme specifically focuses on the health and safety of our own personnel. This includes initiatives such as ventilating the parking host’s office and pedestrian areas with overpressure to ensure healthier air, and the extensive ‘Q-Park Academy’ programme that offers personnel a range of training courses to encourage consideration of health and safety aspects, to develop relevant skills as well as the prevention of crisis and conflict situations.

Being involved with the environment and quality of life in a practical, measurable and sustainable manner is not only demonstrated by the aesthetic and functional value of our parking facilities, our operating company works on improving the Q-Park environmental performance every day. We apply the ‘Smart Building’ principle.

Real Estate

High-quality and attractive parking facilities provide a positive impulse to the quality of the public space and this also encourages positive and quality behaviour.
Underground facilities in city centres create air to breathe, literally and figuratively.
Well thought-out design and structure of the parking facilities:
- Column free space provides generous parking bays and when these are positioned at seventy degrees to the driving direction cars can be parked perfectly in a single manoeuvre. The lost spaces (approximately 5 in 100) are effectively regained because every user parks correctly straight away and doesn’t hinder the accessibility, availability or traffic flow in any way.
- The sizing of the lanes and ramps, the gradient of the ramps, parking bays et cetera are all designed for efficient and ideal parking with continuous fluent movement and to keep breaking and accelerating to a minimum.
Accessibility through infrastructure and clear signing.
Energy-saving lighting systems such as pre-switching and daylight sensors in above ground facilities.
Sustainable construction where the main structure of new parking facilities have an expected lifecycle of 50 years.

Operations

High-calibre finishes using natural materials (stainless steel, natural stone, glass, clean brickwork), treated with solvent-free substances for a long service life.
Coated parking spaces and sanded lanes for minimum wear, tear and damage from salt and oil.
Controlled disposal of water residues from cleaning machines.
The use of biodegradable and recyclable materials for maintenance.
Optimal drainage with settling tanks in parking facilities and drainage for open parking areas.
Optimal operational management because a poorly functioning parking facility will result in traffic jams and traffic searching for somewhere to park.
Ticket-less entry and exit: reduces processing time and means less breaking and accelerating.
Provide small-scale services and repairs for cars such as car wash, windscreen repairs and air to maintain tyre pressure: efficiency gains leading to reduced fuel consumption.
Air circulation using thrust ventilation combined with filter systems to reduce the amount of exhaust gasses in the environment.
Air purification in underground parking facilities.

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	Q-Park stands for quality. Quality in parking. Quality is the philosophy with which we fulfil our customers’ wishes and requirements. Quality is also the foundation upon which Q-Park enters into negotiations with public and private clients. And quality is the basic premise of Q-Park’s social responsibility and duty of care. Q-Park’s comprehensive international policy is centred around health, well-being and safety themes and is based on five main points: The economic, ecological and societal effects in the short and long terms. Explicit integration, implementation and strategic suitability in all facets of the organisation. International consistency and applicability. The relevance for and motivation of stakeholders. Direct and indirect stimulation of preferred behaviour of the parking public. With the starting point of the Q-Park mission – Enhance quality of life by providing safe and clean parking facilities at strategic locations, which we build on the pillars of speed, convenience, reliability and hospitality – it goes without saying that Q-Park’s social responsibility is mainly expressed in and around parking facilities. Some examples: The ‘Customer Health & Safety’ programme will increase the current availability of clean toilets, AEDs (Automated External Defibrillators) and jump leads in the 400 strategically defined parking facilities from 60% to 85% by the end of 2009. The programme also includes: Performance measurements and efficiency improvements of current surveillance methods (parking host’s surveillance round, security cameras, intercom installation and international control room – Q-Park Control Room (QCR). Application, maintenance and performance measurements of modern safety standards including: dry and non-slip floors. air filtering and fire prevention. employees with in-house emergency, first aid and AED certificates. continuous CO detection with warning and evacuation systems. Easy and ‘cash-free’ payment, if applicable in combination with a train ticket or season ticket. Q-Park’s duty of care focuses on the health and safety of employees, customers and those living in the vicinity of our strategic parking facilities. With this policy we endeavour to improve the living environment, the economy and the mobility in the communities where we are active, through dialogue and cooperation. Some examples: The ‘Community Health & Well-being’ programme includes: Effective and efficient Public Private Partnership (PPP) constructions where the capital required for parking solutions is made available, as part of a comprehensive mobility and parking policy. This means that a community can deploy its resources to meet other social needs. Fair parking fee policy, as part of a ‘Total Concept’ solution, designed to evenly distribute parking between the city centre and the periphery, for example: define city zones with differentiated parking fees. increase parking fees in proportion to the appeal of a destination; for example parking in the city centre is consistently more expensive than parking facilities 500 metres further away. Park + Ride (P+R) facilities and P+R variants, such as Park + Cycle, Park + Walk: sufficient parking spaces for those using alternative modes of transport. easy access by car and direct walking route to alternative modes of transport. security for the car and the customer, also in the evenings. Collaboration with urban planners, policy makers, administrators and the like in order to: create the ideal parking location in the public space. intelligently combine parking facilities and parking fee structure in urban areas. reliable Parking Route Information Systems (PRIS). comprehensible accessibility profiles in combination with alternative modes of transport. HRM The ‘Q-Parker Health & Safety’ programme specifically focuses on the health and safety of our own personnel. This includes initiatives such as ventilating the parking host’s office and pedestrian areas with overpressure to ensure healthier air, and the extensive ‘Q-Park Academy’ programme that offers personnel a range of training courses to encourage consideration of health and safety aspects, to develop relevant skills as well as the prevention of crisis and conflict situations. Being involved with the environment and quality of life in a practical, measurable and sustainable manner is not only demonstrated by the aesthetic and functional value of our parking facilities, our operating company works on improving the Q-Park environmental performance every day. We apply the ‘Smart Building’ principle. Real Estate High-quality and attractive parking facilities provide a positive impulse to the quality of the public space and this also encourages positive and quality behaviour. Underground facilities in city centres create air to breathe, literally and figuratively. Well thought-out design and structure of the parking facilities: Column free space provides generous parking bays and when these are positioned at seventy degrees to the driving direction cars can be parked perfectly in a single manoeuvre. The lost spaces (approximately 5 in 100) are effectively regained because every user parks correctly straight away and doesn’t hinder the accessibility, availability or traffic flow in any way. The sizing of the lanes and ramps, the gradient of the ramps, parking bays et cetera are all designed for efficient and ideal parking with continuous fluent movement and to keep breaking and accelerating to a minimum. Accessibility through infrastructure and clear signing. Energy-saving lighting systems such as pre-switching and daylight sensors in above ground facilities. Sustainable construction where the main structure of new parking facilities have an expected lifecycle of 50 years. Operations High-calibre finishes using natural materials (stainless steel, natural stone, glass, clean brickwork), treated with solvent-free substances for a long service life. Coated parking spaces and sanded lanes for minimum wear, tear and damage from salt and oil. Controlled disposal of water residues from cleaning machines. The use of biodegradable and recyclable materials for maintenance. Optimal drainage with settling tanks in parking facilities and drainage for open parking areas. Optimal operational management because a poorly functioning parking facility will result in traffic jams and traffic searching for somewhere to park. Ticket-less entry and exit: reduces processing time and means less breaking and accelerating. Provide small-scale services and repairs for cars such as car wash, windscreen repairs and air to maintain tyre pressure: efficiency gains leading to reduced fuel consumption. Air circulation using thrust ventilation combined with filter systems to reduce the amount of exhaust gasses in the environment. Air purification in underground parking facilities.