Q-Park will fully take into account established policies in the countries in which we operate and we will consider the views of other stakeholders. In this regard, Q-Park will:

  • Contribute to economic, environmental and social progress with a view to achieving sustainable development.
  • Respect the internationally recognised human rights of those affected by our activities.
  • Encourage local capacity building through close co-operation with the local community, including business interests, as well as developing Q-Park’s activities in domestic and foreign markets, consistent with the need for sound commercial practice.
  • Encourage human capital formation, in particular by creating employment opportunities and facilitating training opportunities for employees.
  • Refrain from seeking or accepting exemptions not contemplated in the statutory or regulatory framework related to human rights, environmental, health, safety, labour, taxation, financial incentives, or other issues.
  • Support and uphold good corporate governance principles and develop and apply good corporate governance practices.
  • Develop and apply effective self-regulatory practices and management systems that foster a relationship of confidence and mutual trust between Q-Park and the societies in which we operate.
  • Promote awareness of and compliance by workers employed with respect to company policies through appropriate dissemination of these policies, including through training programmes.
  • Refrain from discriminatory or disciplinary action against workers who make bona fide reports to management or, as appropriate, to the competent public authorities, on practices that contravene the law, the Guidelines or Q-Park’s policies.
  • Carry out risk-based due diligence to identify, prevent and mitigate actual and potential adverse impacts as described in the following two points, and account for how these impacts are addressed. The nature and extent of due diligence depend on the circumstances of a particular situation.
  • Avoid causing or contributing to adverse impacts on matters covered by the Guidelines, through our own activities, and address such impacts when they occur.
  • Seek to prevent or mitigate an adverse impact where we have not contributed to that impact, when the impact is nevertheless directly linked to our products or services by a business relationship. This is not intended to shift responsibility from the entity causing an adverse impact to Q-Park with which it has a business relationship.
  • In addition to addressing adverse impacts in relation to matters covered by the Guidelines, encourage, where practicable, business partners, including suppliers and sub-contractors, to apply principles of responsible business conduct compatible with the Guidelines.
  • Engage with relevant stakeholders in order to provide meaningful opportunities for their views to be taken into account in relation to planning and decision making for projects or other activities that may significantly impact local communities.
  • Abstain from any improper involvement in local political activities.


  • Q-Park will ensure that timely and accurate information is disclosed on activities, structure, financial situation, performance, ownership and governance. Q-Park will disclose this information for the enterprise as a whole, and, where appropriate, along business lines or geographic areas. Q-Park's disclosure policies will be tailored to the nature, size and location, with due regard taken of costs, business confidentiality and other competitive concerns.
  • Q-Park's disclosure policies will include, but not be limited to, material information on:
    • the financial and operating results;
    • enterprise objectives;
    • share ownership and voting rights, including the structure of the Q-Park Group and intra-group relations, as well as control enhancing mechanisms;
    • remuneration policy for members of the board and information about board members, including qualifications, the selection process and whether each board member is regarded as independent by the board;
    • related party transactions;
    • foreseeable risk factors;
    • issues regarding workers and other stakeholders;
    • governance structures and policies, in particular, the content of any corporate governance code or policy and its implementation process.
  • Q-Park will communicate additional information that may include:
    • value statements or statements of business conduct intended for public disclosure including, depending on its relevance for Q-Park’s activities, information on Q-Park’s policies relating to matters covered by the Guidelines;
    • policies and other codes of conduct to which Q-Park subscribes, their date of adoption and the countries and entities to which such statements apply;
    • its performance in relation to these statements and codes;
    • information on internal audit, risk management and legal compliance systems;
    • information on relationships with workers and other stakeholders.
  • Q-Park will apply high quality standards for accounting, and financial as well as non-financial disclosure, including environmental and social reporting where they exist. The standards or policies under which information is compiled and published will be reported. An annual audit will be conducted by an independent, competent and qualified auditor in order to provide an external and objective assurance to the board and shareholders that the financial statements fairly represent the financial position and performance of Q-Park in all material respects.

Human rights

States have the duty to protect human rights. Within the framework of internationally recognised human rights, the international human rights obligations of the countries in which we operate as well as relevant domestic laws and regulations, Q-Park will:

  • Respect human rights, which means we will avoid infringing on the human rights of others and will address adverse human rights impacts with which we are involved.
  • Within the context of our own activities, avoid causing or contributing to adverse human rights impacts and address such impacts when they occur.
  • Seek ways to prevent or mitigate adverse human rights impacts that are directly linked to our business operations, products or services by a business relationship, even if we do not contribute to those impacts.
  • Have a policy commitment to respect human rights.
  • Carry out human rights due diligence as appropriate to our size, the nature and context of operations and the severity of the risks of adverse human rights impacts.
  • Provide for or co-operate through legitimate processes in the remediation of adverse human rights impacts where we identify that they have caused or contributed to these impacts.

Employment and industrial relations

Within the framework of applicable law, regulations and prevailing labour relations and employment practices and applicable international labour standards, Q-Park will:


  • Respect the right of workers employed to establish or join trade unions and representative organisations of their own choosing.
  • Respect the right of workers employed to have trade unions and representative organisations of their own choosing recognised for the purpose of collective bargaining, and engage in constructive negotiations, either individually or through employers’ associations, with such representatives with a view to reaching agreements on terms and conditions of employment.
  • Contribute to the effective abolition of child labour, and take immediate and effective measures to secure the prohibition and elimination of the worst forms of child labour as a matter of urgency.
  • Contribute to the elimination of all forms of forced or compulsory labour and take adequate steps to ensure that forced or compulsory labour does not exist in our operations.
  • Be guided throughout our operations by the principle of equality of opportunity and treatment in employment and not discriminate against our workers with respect to employment or occupation on such grounds as race, colour, sex, religion, political opinion, national extraction or social origin, or other status, unless selectivity concerning worker characteristics furthers established governmental policies which specifically promote greater equality of employment opportunity or relates to the inherent requirements of a job.

Workers' representatives

  • Provide such facilities to workers’ representatives as may be necessary to assist in the development of effective collective agreements.
  • Provide information to workers’ representatives which is needed for meaningful negotiations on conditions of employment.
  • Provide information to workers and their representatives which enables them to obtain a true and fair view of the performance of Q-Park.
  • Promote consultation and co-operation between employers and workers and their representatives on matters of mutual concern.
  • In the context of bona fide negotiations with workers’ representatives on conditions of employment, or while workers are exercising a right to organise, not threaten to transfer the whole or part of an operating unit from the country concerned nor transfer workers from the Q-Park’s component entities in other countries in order to influence unfairly those negotiations or to hinder the exercise of a right to organise.
  • Enable authorised representatives of the workers in our employment to negotiate on collective bargaining or labour management relations issues and allow the parties to consult on matters of mutual concern with representatives of management who are authorised to take decisions on these matters.


  • Observe standards of employment and industrial relations not less favourable than those observed by comparable employers in the host country.
  • Take adequate steps to ensure occupational health and safety in our operations.
  • In our operations, to the greatest extent practicable, employ local workers and provide training with a view to improving skill levels, in co-operation with worker representatives and, where appropriate, relevant governmental authorities.
  • In considering changes in our operations which would have major employment effects, in particular in the case of the closure of an entity involving collective lay-offs or dismissals, provide reasonable notice of such changes to representatives of the workers in our employment and our organisations, and, where appropriate, to the relevant governmental authorities, and co-operate with the worker representatives and appropriate governmental authorities so as to mitigate to the maximum extent practicable adverse effects. In light of the specific circumstances of each case, it would be appropriate if management were able to give such notice prior to the final decision being taken. Q-Park may also deploy other means to provide meaningful co-operation to mitigate the effects of such decisions.


Within the framework of laws, regulations and administrative practices in the countries in which we operate, and in consideration of relevant international agreements, principles, objectives, and standards, Q-Park will take due account of the need to protect the environment, public health and safety, and generally to conduct our activities in a manner contributing to the wider goal of sustainable development.

In particular, Q-Park will:

  • Establish and maintain a system of environmental management appropriate to Q-Park, including:
    • collection and evaluation of adequate and timely information regarding the environmental, health, and safety impacts of our activities;
    • establishment of measurable objectives and, where appropriate, targets for improved environmental performance and resource utilisation, including periodically reviewing the continuing relevance of these objectives; where appropriate, targets will be consistent with relevant national policies and international environmental commitments; and
    • regular monitoring and verification of progress toward environmental, health, and safety objectives or targets.
  • Taking into account concerns about cost, business confidentiality, and the protection of intellectual property rights:
    • provide the public and workers with adequate, measureable and verifiable (where applicable) and timely information on the potential environment, health and safety impacts of the activities of Q-Park, which could include reporting on progress in improving environmental performance; and
    • engage in adequate and timely communication and consultation with the communities directly affected by the environmental, health and safety policies of Q-Park and by our implementation.
  • Assess, and address in decision-making, the foreseeable environmental, health, and safety-related impacts associated with the processes, goods and services of Q-Park over our full life cycle with a view to avoiding or, when unavoidable, mitigating them. Where these proposed activities may have significant environmental, health, or safety impacts, and where they are subject to a decision of a competent authority, prepare an appropriate environmental impact assessment.
  • Consistent with the scientific and technical understanding of the risks, where there are threats of serious damage to the environment, taking also into account human health and safety, Q-Park will not use the lack of full scientific certainty as a reason for postponing cost-effective measures to prevent or minimise such damage.
  • Maintain contingency plans for preventing, mitigating, and controlling serious environmental and health damage from our operations, including accidents and emergencies; and mechanisms for immediate reporting to the competent authorities.
  • Continually seek to improve corporate environmental performance, at the level of Q-Park and, where appropriate, of our supply chain, by encouraging such activities as:
    • adoption of technologies and operating procedures in all parts of Q-Park that reflect standards concerning environmental performance in the best performing part of Q-Park;
    • development and provision of products or services that have no undue environmental impacts; are safe in our intended use; reduce greenhouse gas emissions; are efficient in their consumption of energy and natural resources; can be reused, recycled, or disposed of safely;
    • promoting higher levels of awareness among customers of the environmental implications of using the products and services of Q-Park, including, by providing accurate information on our products (for example, on greenhouse gas emissions, biodiversity, resource efficiency, or other environmental issues); and
    • exploring and assessing ways of improving the environmental performance of Q-Park over the longer term, for instance by developing strategies for emission reduction, efficient resource utilisation and recycling, substitution or reduction of use of toxic substances, or strategies on biodiversity.
  • Provide adequate education and training to workers in environmental health and safety matters, including the handling of hazardous materials and the prevention of environmental accidents, as well as more general environmental management areas, such as environmental impact assessment procedures, public relations, and environmental technologies.
  • Contribute to the development of environmentally meaningful and economically efficient public policy, for example, by means of partnerships or initiatives that will enhance environmental awareness and protection.

Combating bribery

Q-Park will not, directly or indirectly, offer, promise, give, or demand a bribe or other undue advantage to obtain or retain business or other improper advantage. Q-Park will also resist the solicitation of bribes and extortion.

In particular, Q-Park will:

  • Not offer, promise or give undue pecuniary or other advantage to public officials or the employees of business partners. Likewise, Q-Park will not request, agree to or accept undue pecuniary or other advantage from public officials or the employees of business partners. Q-Park will not use third parties such as agents and other intermediaries, consultants, representatives, distributors, consortia, contractors and suppliers and joint venture partners for channelling undue pecuniary or other advantages to public officials, or to employees of our business partners or to our relatives or business associates.
  • Develop and adopt adequate internal controls, ethics and compliance programmes or measures for preventing and detecting bribery, developed on the basis of a risk assessment addressing the individual circumstances of an enterprise, in particular the bribery risks facing Q-Park (such as its geographical and industrial sector of operation). These internal controls, ethics and compliance programmes or measures will include a system of financial and accounting procedures, including a system of internal controls, reasonably designed to ensure the maintenance of fair and accurate books, records, and accounts, to ensure that they cannot be used for the purpose of bribing or hiding bribery. Such individual circumstances and bribery risks will be regularly monitored and re-assessed as necessary to ensure Q-Park’s internal controls, ethics and compliance programme or measures are adapted and continue to be effective, and to mitigate the risk ofQ-Park becoming complicit in bribery, bribe solicitation and extortion.
  • Prohibit or discourage, in internal company controls, ethics and compliance programmes or measures, the use of small facilitation payments, which are generally illegal in the countries where they are made, and, when such payments are made, accurately record these in books and financial records.
  • Ensure, taking into account the particular bribery risks facing Q-Park, properly documented due diligence pertaining to the hiring, as well as the appropriate and regular oversight of agents, and that remuneration of agents is appropriate and for legitimate services only. Where relevant, a list of agents engaged in connection with transactions with public bodies and state-owned enterprises will be kept and made available to competent authorities, in accordance with applicable public disclosure requirements.
  • Enhance the transparency of our activities in the fight against bribery, bribe solicitation and extortion. Measures include making public commitments against bribery, bribe solicitation and extortion, and disclosing the management systems and the internal controls, ethics and compliance programmes or measures adopted by Q-Park in order to honour these commitments. Q-Park will also foster openness and dialogue with the public so as to promote its awareness of and cooperation with the fight against bribery, bribe solicitation and extortion.
  • Promote employee awareness of and compliance with company policies and internal controls, ethics and compliance programmes or measures against bribery, bribe solicitation and extortion through appropriate dissemination of such policies, programmes or measures and through training programmes and disciplinary procedures.
  • Not make illegal contributions to candidates for public office or to political parties or to other political organisations. Political contributions will fully comply with public disclosure requirements and will be reported to senior management.

Consumer interests

When dealing with consumers, Q-Park will act in accordance with fair business, marketing and advertising practices and will take all reasonable steps to ensure the quality and reliability of the goods and services that we provide.

In particular, Q-Park will:

  • Ensure that the goods and services we provide meet all agreed or legally required standards for consumer health and safety, including those pertaining to health warnings and safety information.
  • Provide accurate, verifiable and clear information that is sufficient to enable consumers to make informed decisions, including information on the prices and, where appropriate, content, safe use, environmental attributes, maintenance, storage and disposal of goods and services. Where feasible this information will be provided in a manner that facilitates consumers’ ability to compare products.
  • Provide consumers with access to fair, easy to use, timely and effective non-judicial dispute resolution and redress mechanisms, without unnecessary cost or burden.
  • Not make representations or omissions, nor engage in any other practices, that are deceptive, misleading, fraudulent or unfair.
  • Support efforts to promote consumer education in areas that relate to our business activities, with the aim of, inter alia, improving the ability of consumers to:
    • make informed decisions involving complex goods, services and markets,
    • better understand the economic, environmental and social impact of their decisions and
    • support sustainable consumption.
  • Respect consumer privacy and take reasonable measures to ensure the security of personal data that we collect, store, process or disseminate.
  • Co-operate fully with public authorities to prevent and combat deceptive marketing practices (including misleading advertising and commercial fraud) and to diminish or prevent serious threats to public health and safety or to the environment deriving from the consumption, use or disposal of our goods and services.
  • Take into consideration, in applying the above principles,
    • the needs of vulnerable and disadvantaged consumers and
    • the specific challenges that e-commerce may pose for consumers.

Science and technology

Q-Park will:

  • Endeavour to ensure that our activities are compatible with the science and technology (S&T) policies and plans of the countries in which we operate and as appropriate contribute to the development of local and national innovative capacity.
  • Adopt, where practicable in the course of our business activities, practices that permit the transfer and rapid diffusion of technologies and know-how, with due regard to the protection of intellectual property rights.
  • When appropriate, perform S&T development work in host countries to address local market needs, as well as employ host country employees in an S&T capacity and encourage their training, taking into account commercial needs.
  • When granting licenses for the use of intellectual property rights or when otherwise transferring technology, do so on reasonable terms and conditions and in a manner that contributes to the long term sustainable development prospects of the host country.
  • Where relevant to commercial objectives, develop ties with local universities, public research institutions, and participate in co-operative research projects with local industry or industry associations.


Q-Park will:

  • Carry out activities in a manner consistent with all applicable competition laws and regulations, taking into account the competition laws of all jurisdictions in which the activities may have anti-competitive effects.
  • Refrain from entering into or carrying out anticompetitive agreements among competitors, including agreements to:
    • fix prices; or
    • make rigged bids (collusive tenders); or
    • establish output restrictions or quotas; or
    • share or divide markets by allocating customers, suppliers, territories or lines of commerce.
  • Co-operate with investigating competition authorities by, among other things and subject to applicable law and appropriate safeguards, providing responses as promptly and completely as practicable to requests for information, and considering the use of available instruments, such as waivers of confidentiality where appropriate, to promote effective and efficient co-operation among investigating authorities.
  • Regularly promote employee awareness of the importance of compliance with all applicable competition laws and regulations, and, in particular, train senior management of Q-Park in relation to competition issues.


  • It is important that Q-Park contributes to the public finances of host countries by making timely payment of tax liabilities. In particular, Q-Park will comply with both the letter and spirit of the tax laws and regulations of the countries in which we operate. Complying with the spirit of the law means discerning and following the intention of the legislature. It does not require Q-Park to make payment in excess of the amount legally required pursuant to such an interpretation. Tax compliance includes such measures as providing to the relevant authorities timely information that is relevant or required by law for purposes of the correct determination of taxes to be assessed in connection with our operations and conforming transfer pricing practices to the arm’s length principle.
  • Q-Park will treat tax governance and tax compliance as important elements of our oversight and broader risk management systems. In particular, Q-Park’s board adopts tax risk management strategies to ensure that the financial, regulatory and reputational risks associated with taxation are fully identified and evaluated.