Queen Square, Liverpool
Q-Park Queen Square now exemplifies a highly-functional, best-quality and reliable facility for customers, shoppers and leisure visitors alike.
The world-famous city of Liverpool in the North West of England has a population of almost 500,000, and plays host to an astonishing 60 million visitors a year. Q-Park Queen Square is located in one of the busiest shopping areas within the city. As such, it plays a pivotal role in providing access to retail, commercial and historical attractions, including local theatres and restaurants. Liverpool Lime Street Station – a key transport hub – is also located just a few hundred yards from the facility.
Q-Park UK has been actively supporting various regeneration projects across Liverpool. When we acquired the Queen Square Car Park in November of 2015, it was outdated, dark and dull, with a difficult entrance and tight parking spaces. Now, through a combination of renovation and innovation, it is up to the same flagship standards as the famous Q-Park Liverpool ONE car park.
Q-Park has introduced new safety measures. For example, trained Q-Park Parking Hosts are on hand round the clock to provide customer assistance, conduct site maintenance and patrol the parking decks.
The facility is equipped with CCTV, as well as help points that connect directly to Q-Park’s UK control room. The fire staircase has been upgraded with sensor lighting and motion detection for safety and to save energy; this helps us meet our environmental goals. Future plans include the installation of a new LED lighting system to cut electricity consumption by a further 50%.
The improved pedestrian infrastructure includes walkways clearly marked in Q-Park house style and a pedestrian entrance at the front of the car park that leads directly to the Queen Square area. A door entry node provides secure access to a pedestrian lobby area that includes new glass doors for improved visibility and security.
We have partnered with the adjacent Marriott to provide an additional entrance dedicated to hotel guests, and a drop-off point into the hotel directly from the car park.
To make the facility as user-friendly as possible, Q-Park has installed new barrier and payment equipment as part of the refurbishment. This supports cashless and contactless payments which eliminates the need for paper tickets, and makes accessing and exiting the car park easy, safe and convenient.
A range of standard services such as toilets, buggy hire, a shoe shine machine, bike racks, free umbrellas, AED, and a car battery charger are available from the Parking Host as required. To encourage local customers to return, motorists can save up for free parking and take advantage of other local rewards via the Q-Park Rewards loyalty app.
The renovated car park was runner up for the 2017 EPA Awards in Category 2: Renoveated Parking Structures.