Hospital car parking principles

Monday, 13 April 2015

by: Qurius

The UK National Health Service (NHS) has established the following patient, visitor and staff car parking principles.

  • Hospitals should work with their patients and staff, local authorities and public transport providers to make sure that users can get to the site (and park if necessary) as safely, conveniently and economically as possible.
  • Charges should be reasonable for the area.
  • Concessions, including free or reduced charges or caps, should be available for the following groups:
    • people with disabilities
    • frequent outpatient attenders
    • visitors with relatives who are gravely ill
    • visitors to relatives who have an extended stay in hospital
    • staff working shifts that mean public transport cannot be used.
  • Other concessions, e.g. for volunteers or staff who car-share, should be considered locally.
  • Priority for staff parking should be based on need, e.g. staff whose daily duties require them to travel by car.
  • Hospitals should consider installing ‘pay on exit’ or similar schemes so that drivers pay only for the time that they have used. Additional charges should only be imposed where reasonable and should be waived when overstaying is beyond the driver’s control (e.g. when treatment takes longer than planned, or when staff are required to work beyond their scheduled shift).
  • Details of charges, concessions and additional charges should be well publicised including at car park entrances, wherever payment is made and inside the hospital. They should also be included on the hospital website and on patient letters and forms, where appropriate.
  • Hospitals should publish:
    • their parking policy
    • their implementation of the car parking principles
    • financial information relating to their car parking
    • summarised complaint information on car parking and actions taken in response.

For more information, click here.