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At the 2025 European Parking Awards, the Q-Park Centrum Mobility Hub in The Hague won in the category ‘Best Approach to Smart Mobility’. Q-Park transformed an existing parking facility into an impressive Mobility Hub.

In addition to fast and regular charging points for electric vehicles, the site now offers a kiosk, dry cleaning and laundry services, parcel pick-up points, and shared mobility options. The open facade on Amsterdamse Veerkade provides a visual upgrade and enhances the building’s integration into the streetscape.

Strategic location with broad offering

Q-Park Centrum has everything under one roof

• 711 parking spaces

• 32 regular and 6 fast EV charging points

• car sharing services

• shared micromobility

• kiosk, offering:

  • full range of on-the-go food and beverages

  • dry-cleaning and laundry services

  • parcel pick-up points

Mobility Hub kiosk where customers can recharge too

Logistics services include a parcel wall

Why create mobility hubs?

Many cities have introduced low-emission zones (LEZs) and car-free areas in pursuit of their Sustainable Urban Mobility Plans (SUMPs). But people still need to get into these inner-city areas for work and leisure or because they live there. And motorists entering the LEZ with a low-emission electric vehicle need access to charging facilities so they can recharge for their onward journey.

To implement its SUMP, a city needs more and better parking facilities for commuters, visitors and residents at the edge of its newly defined low-emission zones and car-free areas. These car parks should offer more than just parking. By transforming single-function car parks to smart mobility hubs, parking facilities become part of the mobility transition.

Q-Park’s broader strategy to evolve traditional car parks into smart, multi-use mobility centres reflects these ambitions.

Q-Park's Sustainable Mobility Partner (SMP) proposition

A Q-Park Mobility Hub offers a wide range of services, including 24hr service, CCTV, Q-Park Control Room connectivity, proprietary PaSS¹ connection, pre-booking, ANPR² and EV charging points. A mobility hub also connects to at least one other mode of transport.

Q-Park's Mobility Hub definition includes parking, charging, booking and sharing (public transport, car and micromobility sharing options)

New Mobility Hub house style

To help customers find their way to the new mobility hub facilities, we have developed new wayfinding and signage in conjunction with wayfinding experts Mijksenaar. We use green to direct customers to Mobility Hub services and light blue to guide motorists to EV charging facilities.

Wayfinding signs directing customers to Mobility Hub services

EV charging points in the car sharing zone

From car park to mobility hub

By transforming the Q-Park Centrum car park into a mobility hub, in consultation with city planners, Shell, local residents and other stakeholders, Q-Park demonstrated how a sustainable mobility partner helps fulfil common goals.

Mobility Hub entrance and exit

As always, Q-Park's starting point is understanding local customer demand in combination with the city’s ambitions regarding liveability and mobility. Maximum cooperation ensures success, which is further enhanced by reshaping and repurposing an existing parking facility.

The Mobility Hub Centrum in The Hague is designed for ease and efficiency. It aligns with The Hague’s Sustainable Urban Mobility Plan (SUMP), which aims to reduce on-street parking, support active travel, and promote clean transport. It enhances urban liveability and connects communities by providing sustainable mobility solutions and seamless parking services.

Efficient and improved use of urban space

Q-Park created the Q-Park Mobility Hub Centrum in an existing parking facility, making smarter use of inner-city space and integrating parking and last-mile mobility services.

The formerly outdated facade on Amsterdamse Veerkade was modernised with large glass panels, creating an open and inviting streetscape and improving both aesthetics and public perception of the area.

Safe and uncluttered streets

Geofencing was implemented to manage parking rights of shared e-bikes and e-scooters. This means that users cannot start or end their rides within a 400-metre circle around the Mobility Hub. A specially installed GPS antenna means that rides can be started and stopped in the Mobility Hub itself, thus preventing users from starting or ending their session in the public area.

Electric is the new norm

To serve the expanding national fleet of electric vehicles, Q-Park and Shell Recharge offer two types of charging points.

• DC charging points (fast chargers) are accessible on the lower parking deck. A fast charge will top up the car to around 80% in less than 30 minutes. While they’re waiting, customers can visit the kiosk.

• AC charging points are accessible in the multistorey car park. When customers return to their car after a few hours, the battery will be sufficiently topped up for their onward journey.

Signs directing customers to Shell fast EV charging on the lower parking deck

Energy efficient with smart energy hub

The Q-Park Centrum Mobility Hub is equipped with a bi-directional smart energy hub. This is designed to manage the power generated by the PV panels on the roof and to direct electricity to the battery pack, DC LED lighting, and EV charging points. The energy hub also provides AC power for the rest of the car park equipment, such as the lifts and barriers.

If the battery packs are fully charged, the hub will convert the power generated by the PV panels to AC and channel it to the public grid.

Furthermore, in the event that the battery pack cannot meet electricity demand in the mobility hub at any point, the smart energy hub will draw power from the grid. It optimises energy flow and, using patented power equalisation technology, balances the mobility hub’s power consumption. This also minimises dependence on the grid.

The entire installation, in combination with the Nilar battery pack also provides a reliable peak shaving and time shifting power solution. In the event of a public grid power failure, the smart energy hub will continue to power the facility.

Peak shaving: the added value provided by integrating an energy storage system with a solar energy system. Source: SolarTech.

Find out more

Click the image for a video impression of the EPA award-winning Q-Park Mobility Hub Centrum.

Further inspiration

Explore how Mobility Hubs have shaped urban mobility in London Park Lane and Antwerp Steendok or view the Q-Park Mobility Hub Wall of Fame.

1. PaSS = Parking as a Smart Service
2. ANPR = Automatic Number Plate Recognition